Privacy Policy

1. Who we are

KeepLoaded ("we", "us") operates KeepLoaded AI, accessible at ai.keeploaded.com. This policy describes how we handle personal data.

2. Data we collect

• Account data: email address, authentication identifiers.
• Usage data: loads scanned, scores generated, feature usage.
• Billing data: processed by Stripe; we store subscription status and customer ID, not full card numbers.
• Technical data: IP address, browser, device info, cookies.

3. How we use data

To operate the Service, process subscriptions, provide support, prevent abuse, and improve our AI models. We do not sell your personal data.

4. Sub-processors

We rely on trusted vendors including Supabase (database & auth), Stripe (payments), Cloudflare (hosting), and AI model providers (Google, OpenAI) to deliver core functionality.

5. Cookies

We use essential cookies for authentication and session management, and optional analytics cookies to understand product usage. You can manage preferences via the cookie banner shown on first visit.

6. Data retention

We retain account and usage data for as long as your account is active and as needed for legal, accounting, and operational purposes. You may request deletion at any time.

7. Your rights

Depending on your jurisdiction (e.g. GDPR, CCPA), you have the right to access, correct, export, or delete your personal data, and to object to certain processing. Contact us to exercise these rights.

8. Security

We use industry-standard safeguards including encryption in transit, row-level security in our database, and least-privilege access controls.

9. International transfers

Data may be processed in the United States and other countries where our sub-processors operate.

10. Changes

We may update this policy. Material changes will be communicated via email or in-app notice.

11. Contact

For privacy questions or data requests, email support@keeploaded.com.